We thank you for visiting our website and appreciate your business. Here at Original Swiss Aromatics we pride ourselves on delivering quality, authenic essential oils with friendly service. However, realistically, sometimes things go wrong.

Damaged / Incorrect Goods
If you receive an order, where in fact the bottle has leaked, been broken, was not the correct product, or otherwise unuseable, please contact us immediately (via email, phone or fax). In circumstances like this, we will correct the mistake as soon as possible to your satisfaction.

Client-based Returns
If for any reason you have ordered a product, and it was not what you had expected, or you just didn't need it after all, we will be glad to accept this item back. We can only accept unopened products, no longer than 30 days past the purchase date, and for a 25% re-stocking & handling fee.

Cancelling Recent Orders
Our process from receiving your order to time of shippment is usually (but not limited to) 12 hours. If you made a mistake in your order, call us as soon as you notice, so we can correct your order before shipping.

Thank you again for ordering with Original Swiss Aromatics, and have an aromatic day.